Terms and conditions

 CAR RENTAL AND SERVICE TERMS AND CONDITIONS

2025-03-21 

Vilnius 

UAB „SEAL GROUP“ 

Legal entity number: 306194807 

Registered office address: Girulių g. 10-201, LT-12112 Vilnius

Phone No.: +370 659 27777 

E-mail: [email protected] 

 

1. DEFINITIONS: 

1.1 “Renter” means the party to this Agreement referred to in the Agreement as the “Renter”. 

1.2. “Auto-rent.lt” – A peer-to-peer (P2P) car-sharing platform that facilitates rentals between individual vehicle owners (“Owners”) and renters (“Renters”). Auto-rent.lt does not own, maintain, or provide the vehicles but acts as an intermediary, providing the platform, payment processing, and support services.

1.3 “Parties” means the Owner and the Renter together; each of them individually, where no distinction is intended between them, is referred to as a “Party”. 

1.4 “The Agreement” means this Car Rental and Service Agreement between the Owner and the Renter, consisting of the terms and conditions of this Agreement and the Schedules hereto. 

1.5. “Car Rental Period” – The period during which the Renter is granted the right to use a vehicle, as indicated in the mobile application at the time of booking.

1.6. “Car System” means a system installed in the Car for security and tracking of the Car’s data (fuel level, speed, braking, acceleration, data transmission, and other data related to the Car and its use), which transmits to the Owner all data related to the Car and its use. 

1.7. “Car” – A motor or electric vehicle listed on the Auto-rent.lt platform by an Owner for temporary rental by a Renter under agreed conditions. 

1.8 “List of Fees, Indemnifications, and Penalties ” means the list of default payments set out in Schedule 1 to this Agreement about improper performance or non-performance of the Agreement. 

1.9. “Administration Fee” means a fee of EUR 20 to reimburse the OWNER for the costs incurred by the OWNER related to the administration of the fees, indemnifications, and fines set out in Schedule 1 of this Agreement. 

1.10. “Pricelist” – The rates for services, penalties, and fees established by Auto-rent.lt. Rental prices for individual vehicles are set by Owners and may change dynamically without prior notice.

1.11. “Mobile Application” means the mobile application (“Auto-rent.lt”) belonging to the Owner to search, book, use, and conclude the Car Rental Agreement. 

1.12. “Services” means maintenance services of the Car (major and routine repairs, servicing), car cleaning,

refueling, delivery, and pick-up of the Car or other services not mentioned herein, as agreed between the Renter and the Owner; 

1.13. “Website” means the Owner’s website at www.auto-rent.lt. 

1.14. “Parking Zone” means the parking area from which the Renter collects the Car and/or to which the Car is returned at the end of the Rental Period or upon termination of the Rental period on other grounds. The parking zone from which the Car is collected may differ from the parking zone to which it is returned. A list of parking zones is available on the Mobile App. 

2. OBJECT OF THE AGREEMENT 

2.1. Auto-rent.lt provides an online platform that facilitates vehicle rentals between Owners and Renters. Auto-rent.lt itself is not a party to any rental agreement but acts as a marketplace for connecting users. The Renter agrees to use the Car under the terms specified in the mobile application, while the Owner ensures the Car’s availability and condition.

2.2. Upon entering into this Agreement, the Owner shall confirm to the Renter the access to the Mobile App and/or the Website. The Renter undertakes to protect the chosen login data and passwords of the Mobile App and/or the Website and to inform immediately of their loss. The Renter is responsible for the safety of this data. 

2.3. By using the Auto-rent.lt platform, the Renter agrees that all bookings, payments, and rental-related actions made through the platform hold the same legal effect as a written contract. Auto-rent.lt is not responsible for disputes between Renters and Owners but may provide mediation.

2.4. Each Car shall have inside the Car’s ignition key, the Car’s registration certificate or a copy thereof, the roadworthiness test results card (report) or a copy thereof, the compulsory motor third party insurance policy or a copy thereof, a fire extinguisher, a first aid kit, a spare wheel, an emergency triangle. 

2.5. Before starting to use the Car, the Renter undertakes to inspect the Car, takes photographs, and notifies the Owner if he/she finds any obvious damage to the Car or if any of the accessories of the Car referred to in Article 2.4 of the Agreement are missing. Otherwise, any damage or deficiency shall be deemed to have occurred during the Renter’s use of the Car and shall be the responsibility of the Renter. 

2.6. The Parties agree that the Car shall be rented for a certain rental period (minimum 1 day or 24 hours)  commencing from the date and time of the chosen pick-up of the Car. 

2.7. The Parties agree that the Car shall be rented by the Pricelist selected by the Renter in the Mobile App, on the Website, or by phone, based on which the Car rental fee shall be calculated, and the price of additional Services shall be calculated. 

2.8. The Parties agree that in the event of a change in the duration of the car rental, the rental and service fees shall be recalculated by the following rates:

1 day/24-hour rental fee – As displayed in the mobile app during the rental process.

 

Add on	Price	On/off
Road assistance: Enabling Road Assistance provides roadside help, towing, and vehicle delivery within Lithuania. Without it, the renter is fully responsible for any roadside service costs.	5 EUR/day	As displayed in the mobile app during the rental process.
Additional driver: If someone else will drive the rental vehicle, you must select the Additional Driver option. If this is not enabled and we detect another driver—via traffic violations, accidents, or other means—a penalty may apply per our policy.	5 EUR/day	As displayed in the mobile app during the rental process.

 

2.9. At the end of the Car Rental Period, the Renter shall return the Car to the specified place (parking zone)  in the same condition as when the Renter took it, taking into account normal wear and tear. To determine the normal wear and tear of the Car, the Parties shall be guided by the following rules of the Lithuanian Autoentrepreneurs Association of 01 March 2010 published in the website of the Association at http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf and the requirements set out in the State Technical Inspection Rules. 

2.10. The Car shall be rented with a full tank of fuel, clean inside and outside, and the Renter shall return the Car to the specified location at the end of the Rental Period, also with a full tank of fuel, clean inside and outside. 

3. USING THE MOBILE APP AND WEBSITE 

3.1. The platform is available to both Renters and Owners. Owners may list their vehicles, set rental prices, and manage availability. Renters may book vehicles, complete payments, and access rental details.

3.2. The Renter shall immediately inform the Owner if the login data is lost and/or becomes known to third parties. 

3.3. Users are responsible for securing their login credentials. Any unauthorized use of an account must be reported to Auto-rent.lt immediately.

4. CAR BOOKING PROCEDURE 

4.1. Renters book Cars through the Auto-rent.lt mobile application. Owners are solely responsible for ensuring the availability and condition of their listed Cars. 

4.1.1. log in to the Website or Mobile App; 

4.1.2. Select the Car you wish to rent and acknowledge information about the car, price, deposit, etc. 

4.1.3. Find the car in the application, check it, unlock it, and start the ride. 

4.2. The Car Rental Period, for which the Renter is obliged to pay the Rental and Service Fees, shall commence on the date of pick-up of the Car chosen by the Renter and shall end at the moment of the completion of the Car rental by means of the Mobile App when the car is left in the designated Parking Zone. 

4.3. If a Renter wishes to extend their rental, they must do so via the mobile application. Charges will be automatically applied based on the continued usage of the vehicle (24-hour cycle).

5. CAR USE PROCEDURE 

5.1. Car use instructions: 

5.1.1. The reserved Car shall be unlocked by the Renter no earlier than the start of the selected Rental Period. The Car shall be unlocked according to the instructions received in the Mobile App. 

5.1.2. Before using the Car, the Renter shall inspect the Car (both inside and outside) and shall use the Mobile App to take photographs of the Car from all four sides (front, rear, right side, left side of the Car) and of the interior of the Car if specified in the Mobile App. The Renter shall also check the tires of the Car for proper inflation and for any outwardly visible damage, defects, and/or other inconsistencies in the Car and its equipment, and, if any such defects or inconsistencies are detected, shall immediately inform the Owner before starting to use the Car. Failing this, the Renter shall be liable for all losses and damages to the Car that are recorded after the end of the Rental Period, except for those which had been marked by the Renter with a “tick” sticker before the start of the Car usage. 

5.1.3. The Renter will find the ignition key inside the Car, which will be used to start, lock/unlock the Car, as well as Car documents and insurance documents. The Renter shall check that all accessories and attachments of the Car are present. If anything is missing in the Car, the Renter shall inform the Auto-rent.lt immediately before starting to use the Car. 

5.1.4. At the end of the rental period, the Renter must return the Car to the designated Parking Zone and complete the return process via the Auto-rent.lt mobile application.

5.1.5. At the end of the Rental Period and after returning the Car to the designated Parking Zone, the Renter shall lock the Car using the Mobile App in accordance with the instructions received. The Renter shall also use the Mobile App to take photographs of the Car from all four sides (front, rear, right side, left side of the car) and of the interior of the Car as indicated in the Mobile App itself. When leaving the Car, the Renter shall ensure that the Car is locked, that all windows and sunroofs are closed, that the handbrake is engaged, and that the Car is parked in compliance with the Road Traffic Rules, other legislation, and safety requirements. 

5.2. Other Car use conditions: 

5.2.1. The Renter shall ensure that the Car is used for its intended purpose, in accordance with the terms and conditions of the Agreement, and in compliance with the requirements of the Road Traffic Rules and other legal acts. 

5.2.2. The Renter shall not use the Car for racing and other sporting or competitive purposes, shall not use it as a driver training car, shall not use it for taxi, ride-hailing, or other commercial activities, shall not use the Car in the mode of permanent increased load (heavy cargo transportation, etc.) and/or for purposes for which it is not designed, nor for activities prohibited by the legislation of the Republic of Lithuania. 

5.2.3 The Renter shall follow the non-smoking policy inside the Car. 

5.2.4 The Renter shall ensure that the Car is not left in a place where road signs and/or road markings prohibit parking. The Renter shall be liable for any violations of the Road Traffic Rules and/or other legislation in case of parking the Car in the wrong place. 

5.2.5 Any action or attempt to read, copy, alter, or delete the data in the Car system is strictly prohibited. 

5.2.6. It is forbidden to take the Car outside the territory of the Republic of Lithuania unless the Parties agree otherwise by phone call or email.

5.2.7. The Renter driving the Car must have a valid driving license, be sober, and not be under the influence of narcotic, psychotropic, or other psychoactive substances. It is also forbidden to hand over the driving of the Car to other people unless the “additional driver” add-on is turned on, however, the Renter must be present in the vehicle and take all responsibility for the additional driver. 

5.2.8. The Renter shall accelerate the Car at no more than 2/3 of the engine speed. In the event of a repeated breach of this obligation by the Renter, the Renter may be required to pay up to 50% of the Rental fee and to compensate for other wear and tear costs of the Car (oil replacement, engine repairs, tire replacement, etc.). 

5.2.9. The Renter shall also observe those requirements for Car use which, although not mentioned above, are considered normal for the use of this type of property. 

5.2.10. The Renter shall immediately notify the Auto-rent.lt and the relevant public authority (e.g., police, fire department) if the Car is lost, destroyed, damaged, breaks down, or otherwise becomes unusable, as also if circumstances arise that prevent the control and use of the Car and/or prevent ensuring its normal operating conditions. 

5.2.11. The Renter shall not, without the prior written consent of the Auto-rent.lt, sub-rent the Car, transfer his/her rights and obligations under the Agreement, or transfer the Car and allow/provide the conditions to another person to use the Car. 

5.2.12. The Renter shall not dismantle, remove, put on, replace parts, or otherwise modify the technical condition of the car, whether externally or internally, or in its systems. Any modification of the car is subject to a fine of EUR 3,000 and full reimbursement of reasonable restoration costs.

 

6. FAULTS AND DAMAGE TO THE CAR 

6.1. If a Car experiences a breakdown or technical issue, the Renter must notify the Owner via the Auto-rent.lt platform or customer support. If roadside assistance is included in the rental, the Renter may request service; otherwise, the Renter may be responsible for towing or repair costs.

6.2. In the event of a traffic accident or other damage to the Car, the Renter shall immediately inform the Auto-rent.lt and the relevant authorities (police, fire brigade, etc.), fill out an accident report form and take any other necessary steps to avoid or reduce the risk of damage to the Car and/or to people and/or property. 

6.3. The Owner is responsible for ensuring that the Car is in a roadworthy condition before rental. Any claims regarding pre-existing damages must be reported before starting the rental.

 

7. RESPONSIBILITY AND LIABILITY 

7.1. From the beginning to the end of the Car usage, the Renter shall be fully responsible for the Car and shall assume the risks and responsibilities of the operator of the higher-risk source. 

7.2. Auto-rent.lt is not liable for any damages, mechanical failures, or accidents involving the Car. Liability rests with the Owner for maintenance and with the Renter for any damage incurred during the rental period.

7.3 If the Car is damaged (destroyed) or lost (including, but not limited to, confiscation of the Car) during the period of Car usage, or if accessories to the Car (e.g. ignition key) are lost or damaged, the Renter shall pay the Auto-rent.lt the amount set out in the List of fines, Indemnifications and Penalties given in Schedule 1 to the Agreement, and shall indemnify the Auto-rent.lt against any loss incurred more than the amount set out in the above Schedule, if such loss has not been indemnified by the insurance company that insures the Car. In this case, the reasons for the insurance company’s non-reimbursement of the loss (unconditional deductible, non-insurable event, etc.) shall not have any effect. 

7.4. The Renter is responsible for returning the Car in a clean condition. If the Car is excessively dirty, the Renter may be charged a cleaning fee as per the penalty policy.

7.5. If the Car is seized, detained, forfeited, or any other rights to the Car are restricted as a result of the Renter’s fault when using the Car, or as a result of the circumstances arising from such use, the Renter shall comply with all the terms and conditions of the Agreement about the Car until the return of the Car to the Auto-rent.lt. The Renter shall also indemnify the Auto-rent.lt against all losses incurred by the Auto-rent.lt as a result of the circumstances referred to in this clause of the Agreement. 

7.6. The Renter shall comply with the requirements of the insurance rules set out by the insurance company that insures the Car. The insurance rules are placed inside every Car. 

7.7 The Renter shall assume full responsibility for the violations of legislation and damage caused to third parties during the period of Car usage. If the Renter misuses the Car or otherwise violates this Agreement and as a result the Auto-rent.lt incurs losses (e.g., fees or fines to public authorities or third parties, etc.), the Renter shall indemnify the Auto-rent.lt against them. The Renter acknowledges and agrees that all personal information of the Renter held by the Auto-rent.lt may be passed on to public authorities, bailiffs, and/or other people for the purpose of payment and recovery of fees or fines. 

7.8. In the event of a breach of the Agreement by the Renter, the default payments set out in the List of Fees, Indemnifications, and Penalties in Schedule 1 to the Agreement shall be applicable. The Renter confirms that these default payments are modest and reasonable and agrees that they shall not be reduced, as they shall be deemed by agreement of the Parties to be the Auto-rent.lt minimum and unprovable loss resulting from the Renter’s breach of the Agreement. 

7.9. The Renter shall pay to the Auto-rent.lt the default payments (fines and default interest), damages, indemnification,s, and other amounts not later than within 10 (ten) calendar days from the date of receipt of the payment request. 

7.10. For each day of late payment, the Renter shall pay to the Auto-rent.lt late payment interest of 0.02% on the amount not paid on time. 

7.11. The Renter, having failed to implement the Agreement properly and/or having provided incorrect confirmations and/or guarantees, shall, in addition to any other damages, be liable to fully indemnify the Auto-rent.lt against any losses incurred by the Auto-rent.lt as a result of any debt collection or other action to enforce the terms of the Agreement, including, but not limited to, the cost of legal services and/or debt collection. 

7.12. If the Car is not accessible due to technical issues (e.g., failure to unlock, system malfunction) and the Renter is unable to start the rental, Auto-rent.lt will refund the amount paid for the first 24 hours unless an alternative solution is provided.

7.13. The Auto-rent.lt shall be responsible for the performance of their obligations under the Agreement and shall indemnify the Renter for direct losses caused to the Renter as a result of the improper performance of their obligations. The Auto-rent.lt shall not be liable for the acts or omissions of local authorities, other users of the Car, or other third parties. Nor shall the Auto-rent.lt be liable for any loss suffered or likely to be suffered by the Renter as a result of the ineffective use of the Car, or for any loss caused by the failure of the Car to meet the Renter’s expectations. In any event, the Auto-rent.lt shall not be liable for any indirect losses, while the damages to be indemnified under the Agreement shall not exceed the amount payable by the insurance company that insures the Owner’s civil liability in respect of such damages. 

7.14. If a Renter fails to return the Car properly (e.g., leaves it outside a designated area, fails to lock the Car), Auto-rent.lt reserves the right to remotely disable the vehicle and arrange retrieval. In such cases, the Renter may be charged a penalty of EUR 500 and additional recovery costs.

7.15. The Auto-rent.lt shall not be liable in any case for any items left in the Car by the Renter. 

8. TERMS OF PAYMENT 

8.1. Renters pay for rental usage based on the rates set by Owners in the Auto-rent.lt app. Additional fees, penalties, and services (such as roadside assistance) are charged separately.

8.2. The period of use of the Car shall commence at the moment of unlocking the Car according to the instructions received on the smartphone screen using Auto-rent.lt Mobile App until the moment of returning the Car to the Parking Zone and the moment of completing the Car rental according to the instructions received on the smartphone screen using the Auto-rent.lt Mobile App. 

8.3 The Renter shall pay for the entire trip before the commencement of the Rental Period unless the Parties agree otherwise. 

8.4. The Auto-Rent lt 1 time per month, shall, draw up and submit an invoice to the Renter based on the data received from the Car System. The Renter shall submit any claims relating to the information contained in the invoices within 2 working days from the date of receipt of the invoice. If the Renter does not submit any claims within the above-mentioned time limit, it shall be deemed that the Renter has accepted the invoice. The invoice for the Car rental shall be issued to the person indicated by the Renter based on information in the Auto-Rent lt Mobile App.

8.5 In the event of the Renter’s failure to pay any amounts under the Agreement, their failure to pay or return the Car to the Parking Zone, or other breaches of the Agreement, the Auto-Rent lt shall have the right to block the Renter’s access to the Mobile App and/or block the Renter’s use of the Car (to block the Car’s ignition) until all the breaches by the Renter have been removed. 

8.6. Auto-rent.lt may charge service fees, penalty policies, or other platform-wide charges with 14 days’ notice. However, rental prices are set by individual Owners and may change dynamically without prior notice. Renters must review prices in the app before booking.

9. VALIDITY AND TERMINATION OF THE AGREEMENT 

9.1. These Terms of Service apply from the moment a user registers on the Auto-rent.lt platform. Each rental agreement is formed between the Owner and the Renter upon booking confirmation in the app.

9.2. Auto-rent.lt reserves the right to suspend or terminate accounts for violations of these terms, including non-payment, fraudulent activity, or repeated misuse of the platform.

9.4 The Auto-rent.lt shall have the right to terminate this Agreement unilaterally, without recourse to court, by giving the Renter at least 1 (one) day’s notice in writing, if the Renter materially breaches this Agreement. A material breach of the Agreement shall be deemed to be (including but not limited to): a delay in payment of

any amount due for more than 10 (ten) calendar days; repeated failure to perform, or improper performance of, any of the obligations under this Agreement; the Renter’s use of the Car in contravention of the terms of the Agreement; or the Renter’s intentional and fraudulent acts which impair, or are likely to impair, the performance of the Car, the Car System and/or the Mobile App. 

9.5. The termination of the Agreement shall not affect the validity of the dispute settlement clauses of the Agreement or any other terms of the Agreement, provided that such terms and conditions remain valid in substance after the termination of the Agreement. 

10. GENERAL PROVISIONS 

10.1. By using the Auto-rent.lt platform, users acknowledge that all interactions (including bookings and payments) are legally binding.

10.2. If any provision of the Agreement is contrary to the laws of the Republic of Lithuania or becomes partially or wholly invalid for any reason, it shall not invalidate the remaining provisions of the Agreement. 

10.3. Any disputes arising from a rental must first be resolved between the Renter and the Owner. If no resolution is reached, Auto-rent.lt may mediate but is not liable for enforcement.

10.4. The substantive law of the Republic of Lithuania shall apply to the conclusion, performance, termination, interpretation, and dispute resolution of the Agreement. 

10.5. Auto-rent.lt may update these terms with prior notice. If a user disagrees with the changes, they may terminate their account before the new terms take effect.

10.6. When the Renter registers in the Auto-rent.lt Mobile App, in order to establish the identity of the Renter and the authenticity of the driving license, and/or if the Owner has any doubts and/or if there are no technical possibilities to establish the authenticity of the driving license, the Auto-rent.lt reserves the right to require the Renter to personally come to the Auto-rent.lt registered office for registration. 

10.7. The Renter shall have the possibility to resolve disputes with the Auto-rent.lt electronically, without recourse to court. The Renter shall first contact the Auto-rent.lt in writing and within 14 (fourteen) days from the receipt of the claim, if the Auto-rent.lt fails to respond to the Renter’s claim or fails to satisfy the Renter’s claim, the Renter may apply to the out-of-court consumer disputes settlement body, i.e., the State Customer Rights Protection Authority (25 Vilnius St., 01402 Vilnius, e-mail: [email protected], phone No.: 00 370 5 2626751, website: www.vvtat.lt), or to its territorial units in the counties, or fill in the application form on the EGS platform http://ec.europa.eu/. 

11. RENTER CONFIRMATION: 

11.1. I hereby confirm that the information I have provided to Auto-Rent.lt for the purpose of this Agreement is true, accurate, correct, and complete. I undertake to update the details provided on the registration form without delay in the event of any change. In no event shall the Auto-rent.lt be liable for any damage caused as a result of the Renter and/or third parties providing incorrect and/or incomplete personal data or their failure to amend and update the data in case of any changes thereto. 

11.2. I acknowledge receipt of the Agreement. I have read the Agreement and all schedules thereto and agree to abide by them. 

11.3 I have read and accept the consequences of late performance, including but not limited to default payment, the grounds for the termination of the Agreement, and the grounds and procedure for indemnification. 

11.4. By signing this Agreement, I give the Auto-rent.lt my consent to the processing of the Renter’s personal data (provided by the Renter and received from third parties), whether by automated means or otherwise, for the purposes of administration and performance of the Agreement and for any other purposes for which I have consented or may consent to in the future. The processing of the Renter’s data for direct marketing purposes will only be carried out with the consent of the Renter. Detailed information about the data processed by Auto-rent.lt and the data processors used by Auto-rent.lt is available on the Website and the Mobile App. 

11.5. I confirm that I have been informed of my right to object to the processing of my data for direct marketing purposes, as well as of my other rights regarding the processing of personal data. 

11.6. I confirm that I have read and understood the Car Insurance Regulations, the non-insurable events provided for therein, and the cases when the insurance company has the right to refuse to pay or to reduce the amount of the insurance benefit. I am aware that the unconditional deductible (franchise) of the Car Insurance amounts to EUR 950 and the theft risk deductible is 10 percent. 

11.7. I confirm that I am aware of the cases in which, under the Car Insurance Regulations, the insurer has the right of recourse against the at-fault party after having paid out an insurance benefit. 

11.8. I confirm that I am familiar with the operating principle of the Car System, the data, and the types of data it collects and transmits. I have no objection to such data being collected and used for the purposes of the Agreement. I agree to accept that the data provided by the Car System is true and correct and that such data shall be used and considered reliable to calculate the Rental Fee payable. I also agree to the use of this data as evidence in court and at other dispute resolution bodies. 

 

PENALTY POLICY OF AUTO-RENT.LT

LIST OF FEES, INDEMNIFICATIONS, AND FINES 

Additional Fees: The following additional fees may apply during the rental period, depending on the services you select:

• Road Assistance: 5 EUR/day for roadside help, trailer assistance, and delivery support. This service can be activated or deactivated before the rental. (only in LT)
• Additional Driver: 5 EUR/day for adding a driver to your rental agreement. This option can be turned on or off before the rental.
• Registration fee: Registration with Auto-rent.lt is fast and easy, with a 1 EUR fee to verify your card’s funds.

Below is a detailed list of penalties and fines that may apply to Auto-rent.lt clients:

• Loss or damage to car keys/documents – Full reimbursement of reasonable costs plus an administrative fee of €200.
• Smoking or littering in the car – A fine of €200.
• Damage or defacement of the car interior – €200 plus reimbursement of repair costs.
• Loss or damage to fire extinguisher – A fine of €40.
• Loss or damage to first aid kit – A fine of €40.
• Loss or damage to spare wheel – A fine of €200.
• Loss or damage to emergency reflective triangle – A fine of €20.
• Loss or damage to vehicle registration or insurance documents – A fine of €20 per item.
• Damage to tires – A fine of €50 plus the cost of replacing the full set of tires.
• Loss or damage to rims – A fine ranging from €150 to €300, depending on the model.
• Traffic violations – €20 administrative fee plus any penalties imposed by third parties.
• Speeding (30 km/h over the limit) – Written warning for the first violation. For repeated violations, a fine is applied based on road traffic regulations.
• Speeding (50 km/h over the limit) – Written warning for the first violation. For repeated violations, the car’s engine may be blocked, and the agreement terminated. Retrieval costs will be charged to the renter.
• Repeatedly exceeding the speed limit by over 20 km/h – A fine of €500 for continued breaches.
• Failure or delay in reporting an accident – A fine of €200.
• Damage in an accident caused by the renter – A fine of €300 plus full reimbursement of repair costs, assessed case by case.
• Improper use of the car (e.g., commercial services, racing) – A fine of €1,000.
• Using the vehicle for activities prohibited by law (e.g., transporting dangerous goods, driving on circuit tracks) – A fine of €500.
• Driving under the influence of alcohol (above 0.00 per mile), narcotics, or other substances affecting mental state – A fine of €2,500. This includes cases where alcohol or intoxicating substances were consumed after a traffic accident before its circumstances were established, or if a blood alcohol or intoxication test was refused. The fine also applies if another person is allowed to drive under the influence.
• Excessive acceleration – Repeated breaches may result in an additional charge of up to 50% of the rental fee and reimbursement for wear and tear costs.
• Returning the car with an empty tank – A fine of €2 per missing liter of fuel (€1/kWh for EVs) plus reimbursement of reasonable costs and an administrative fee.
• Returning the car dirty – A fine of €20.
• Excessive dirtiness – Reimbursement for cleaning costs plus an administrative fee of €20.
• Leaving the car outside the parking zone – A fine of €200 plus reimbursement of retrieval costs.
• Leaving the car in an area without internet connectivity, requiring manual retrieval – A fine ranging from €50 to €200.
• Failure to lock the car via mobile app – A fine of €500 plus reimbursement of retrieval costs.
• Allowing an unauthorized person to use the account or vehicle – A fine of €700.
• Dangerous, reckless, or careless driving – A fine of €500.
• Leaving the vehicle in an unusable condition for future trips – A fine of €100.
• Failure to return vehicle keys after ending a trip – A fine of €50 if the keys are not returned within 2 hours after notification.
• Payment failure – A penalty of 10% of the due amount is charged daily if payment fails due to insufficient funds.
• An administrative fee for responding to the police or institutional inquiries – A fine of €5 for processing traffic or legal inquiries.
• Leaving a vehicle in an unauthorized state of charge (for EVs) – Fine of €15–€30 if the vehicle is left with insufficient charge (less than 10 km range) or in “turtle mode.”
• Using the vehicle while knowingly infected with COVID-19 or similar illnesses – Fine of €30 for cleaning and disinfection costs.
• Damage caused due to incorrect fuel usage – Full reimbursement of damages and compensation costs, depending on the extent of the damage.
• Reimbursement of downtime costs caused by renter actions – Fine of €185 for forced vehicle towing to storage, plus additional downtime costs if applicable.
• Improper use or damage to vehicle accessories (e.g., charging cables, Fuel Cards) – Fine of €50–€500 depending on the item and extent of damage/misuse.
• Requesting invoice corrections – Fine of €10 administrative fee for corrections to VAT invoices.
• Professional cleaning fees for excessive dirt or odors – A fine of €100 for substantial cleaning beyond normal use, such as nicotine odors or stains.
• Forcible towing to storage due to renter violation – Fine of €185 for towing, plus additional costs for storage and retrieval if applicable.
  
  Suppose the vehicle is damaged in a traffic accident caused by you (or someone you are allowed to use the vehicle) while under the influence, participating in sports competitions, or otherwise violating the Terms. In that case, you will be required to compensate us for the damages fully.
  
  During the rental period, the customer is responsible for any cross-border vignettes, road fees, parking fees, tolls, or other similar charges incurred. The customer agrees to cover these expenses in addition to the rental fee and acknowledges that failure to pay such fees may result in penalties or additional charges.
  
  It is the renter’s responsibility to immediately report any issues, damage, breakdowns, or accidents via the mobile app. If the app is unavailable, the renter must notify our support team as soon as possible by calling +37069527777 or emailing [email protected]. The renter must also upload clear photos of the issue or damage to the app to document the condition of the vehicle. Failure to report issues promptly may result in fines and/or penalties.
  
  In case of a breakdown or emergency, renters are required to contact emergency services directly if necessary and report the incident to our support team immediately. If the vehicle requires roadside assistance, the renter must follow the proper procedure outlined in the app (if the road assistant was turned on before the rent). Any costs incurred due to user error (e.g., running out of fuel, incorrect handling of the vehicle) will be the responsibility of the renter. We will assist with emergency services where applicable, but the renter is liable for any charges arising from avoidable incidents.
  
  Renters are responsible for ensuring the vehicle is in proper condition throughout the rental period. This includes checking tire pressure, ensuring the car is clean, and performing general upkeep (e.g., refueling, and recharging). Failure to adequately maintain the vehicle may result in fines or penalties, especially if neglect leads to additional damage or operational issues. Renters must ensure the vehicle is returned in a clean and fully functional state.

Important:
Penalty payments will be charged to the customer’s credit card. We strongly encourage all renters to adhere to the rules to avoid penalties.